Contact TaxPilot
You’ve got questions. We’ve got the answers (and the coffee).
Whether you’re stuck on a W-2 sync or just want to make sure your refund is hitting the right bank account, our team is standing by. We don’t do “automated phone trees”—we do fast, helpful support.
Reach Out Your Way
💬 Live Chat Need an answer right now? Chat with our AI assistant for instant technical help, or get transferred to a human Support Specialist for account-specific questions.
- Availability: AI (24/7) | Human Support (Mon–Fri, 8 AM – 8 PM EST)
- Response Time: Usually under 2 minutes.
📧 Email Support Have a more complex question or need to send us a screenshot of an error? Drop us a line and we’ll dig into the details.
- Email: support@taxpilot.com
- Response Time: Within 24 hours (we’re even faster during peak tax season).
📞 Schedule a Call Sometimes it’s just easier to talk it through. Available for our Pro Review members, you can book a 15-minute window to speak directly with a tax expert.